Return & Exchange Policy
Dowas Deal Return & Exchange Policy
We care about our customers and always try to provide a smooth and hassle-free shopping experience. If any issue happens with your order, we are here to support you. To ensure a better experience, we offer return and exchange support under the following conditions:
Conditions of Return & Exchange
The product has a major manufacturing defect.
The product was damaged during delivery. This must be reported in front of the delivery person.
The customer received the wrong product, size, or item.
Any issue must be reported within 7 days of receiving the product. After 7 days, return or exchange requests will not be accepted.
Products will not be eligible for return or exchange if they are used, washed, or damaged due to customer handling.
If a return or exchange request is made for any reason outside the above conditions, delivery and return shipping charges will be the responsibility of the customer.
If a customer wants to return a product due to change of mind, the product must be returned in unused condition, and delivery charge must still be paid.
Requirements for Return & Exchange
To process a return or exchange request, customers must provide:
Proof of purchase such as order details or delivery slip
Order number or mobile number used during purchase
Clear description of the issue with product image or video proof (if required)
Payment details if advance payment was made
If you have any questions or need support regarding return or exchange, please contact our support team.
Contact information:Email: dowasdeal24@gmail.com,
Phone: +8801339303049
Address: House 15, Road 05, Block B, Mirpur 13, Dhaka 1216
